At VapeSaleShop, we are committed to providing fast and reliable air shipping services to ensure that your order reaches you safely and on time. Below are the details of our Shipping Policy.
We currently ship from China or European warehouses and support delivery to all European countries. We do not support shipping to PO Boxes or freight forwarding addresses. If you’re unsure whether we can ship to your location, please contact our customer service team for assistance.
We use air shipping and collaborate with trusted carriers like DHL, UPS, FedEx, and DPD to handle all orders. You can track your order in real-time using the provided tracking number.
Orders shipped from China or European warehouses are usually processed within 1-2 business days and shipped out. Please note that orders placed during weekends or public holidays may take longer to process.
Shipping costs are calculated based on the destination, weight, and size of the order. The shipping cost will be calculated and displayed at checkout before confirming your order.
Please note that delivery times may vary due to customs processing or other uncontrollable factors.
Once your order is shipped, you will receive an email containing the tracking number, or you can contact us via WhatsApp: +64 20 487 1919 for tracking information.
We provide duty-free service for all customers, meaning you will not need to pay any customs duties or taxes on your order. We handle all related customs procedures to ensure your order is cleared smoothly and delivered without issues.
While we strive to ensure timely delivery, shipping may be delayed due to weather, customs processing, or carrier-related issues. If your order experiences any delays, please contact our customer service team, and we will do our best to assist you.
If your package is damaged or lost during shipping, please contact us immediately. We will work with the carrier to resolve the issue and, depending on the situation, either replace the product or issue a refund.
Please ensure that your shipping address is correct before confirming the order. We are not responsible for any shipping issues caused by incorrect or incomplete addresses. If you notice an error in your address after confirming the order, please contact us as soon as possible, and we will try to make changes before shipment.
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us via email or WhatsApp: [email protected], WhatsApp: +64 20 487 1919.
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